1. Scope
These terms apply to purchases of paid products (one-time purchase or monthly subscription) made between a creator and a buyer through Claude Market. The seller is the product’s creator: payment is collected directly on their Stripe account. Claude Market is an intermediary: it presents the products, controls access to connectors and receives a 15% commission paid by the creator.
Claude Market is not the seller. It neither buys nor resells the products and is not a party to the sales contract, which is made directly between the buyer and the creator. The seller’s obligations lie with the creator: product conformity, invoice, VAT, right of withdrawal and legal guarantees when they sell as a professional. Claude Market facilitates the relationship (payment through Stripe, access, support) without taking the seller’s place. Free imported listings make public projects available under their original licence, with no sale.
Each listing shows the creator who sells the product and whether they sell as a professional (legal name and registration number) or as an individual. When they sell as an individual, consumer-specific rights (withdrawal, legal guarantees of the French Consumer Code) do not apply to the sale: only general law and these terms apply.
2. Prices
- Prices are shown in euros, all taxes included. Any VAT is calculated by Stripe according to the creator’s situation and your country.
- The price shown is the price paid: the Claude Market commission is included.
- A price change does not apply to ongoing subscriptions: you keep the price of your subscription until you cancel.
- Obvious error: a price clearly unrelated to the product’s value (for example a creator’s typo) does not form a sale; the order is cancelled and fully refunded.
3. Payment
Payment is made by card through Stripe. Claude Market keeps no card data. After each payment, an invoice issued in the name of the creator (the seller) is available in the Account area.
The order is concluded when Stripe confirms the payment: the product then appears in your library. You must hold the payment method used or be authorised to use it.
4. Access to the product
- Connector: a personal URL appears in your library as soon as payment is confirmed.
- Skill: the .zip file can be downloaded from your library.
- Updates: a one-time purchase gives access to new versions approved by the team; you choose to update or keep your version. A connector always follows the creator’s live version.
- Access is tied to your Claude Market account: it cannot be transferred to someone else and ends if you delete your account.
- A connector runs on its creator’s server: its availability depends on them. If it stops working for good, write to the creator or the team (see articles 7 and 8).
5. Subscriptions
- A monthly subscription renews every month until it is cancelled.
- You can cancel at any time from the Account area; access stays open until the end of the paid period.
- If a payment fails, Stripe retries for a few days; without payment, the subscription ends and access is cut.
6. Right of withdrawal
- One-time purchase (skill): at checkout, you expressly ask for immediate access and waive your right of withdrawal once the product is made available to you (article L221-28, 13° of the French Consumer Code). Without this consent, payment is not possible.
- Subscription (connector): you can withdraw within 14 days of subscribing. As you asked for immediate access, the amount for the period already used remains due (article L221-25). To withdraw, write to the creator or use the contact form within that period: a professional creator refunds within 14 days.
- These rights do not apply when the creator sells as an individual (see article 1).
Model withdrawal form (article R221-1; send it to the creator or through the contact form; any unambiguous statement also works):
To [creator’s name, as shown on the listing], via Claude Market: I hereby give notice that I withdraw from the contract for the subscription below.
Product: […] — Subscribed on: […]
Name: […] — Account email address: […]
Date: […]
7. Refunds
- Refunds are rare: they are decided by the creator, the seller of the product, from their Stripe account. Write to them, or use the contact form: the team passes it on.
- When a creator refunds, Claude Market returns its commission proportionally: the refund does not cost them more than the sale earned them.
- A payment dispute with your bank suspends access to the product until it is settled. An abusive dispute (product received and used) may lead to the suspension of the account.
7a. Legal guarantees
When the creator sells as a professional, they must supply a product that matches its listing (legal guarantee of conformity for digital content and services, articles L224-25-12 and following of the French Consumer Code):
- one-time purchase (skill): for a defect that appears within 2 years of supply;
- subscription (connector): for the whole duration of the subscription.
You can ask for the product to be brought into conformity, then, if that is impossible or not done within a reasonable time, a price reduction or termination of the contract with a refund. Ask the creator, or use the contact form: the team passes it on. These guarantees do not apply to a sale between private individuals.
8. Removal of a product
- Claude Market can remove or suspend at any time a product deemed dangerous, misleading or illegal (malware, data leak, infringement of others’ rights), or remove it at its creator’s request. It disappears from the store, the gateway cuts access and the file can no longer be downloaded.
- Subscriptions to this product stop immediately: no new charge. Amounts already paid are not refunded by Claude Market, which is not the seller.
- This removal does not deprive the buyer of the guarantees the law grants them against the seller (conformity of digital content, articles L224-25-1 and following of the French Consumer Code): they can ask the creator for conformity or a refund.
9. Mediation and disputes
If there is a problem, first write to the creator or the team through the contact form. If the creator sells as a professional, you can refer the matter free of charge to the consumer mediator they show on their listing (or, failing that, give you on request). Governing law: French law; consumers may go to the court of their place of residence.
10. Evidence and general provisions
- Your consent at checkout (immediate access), the order date and Stripe’s payment records are kept and are binding.
- These terms supplement the terms of use. If a clause is held void, the others remain in force. If a translation differs, the French version prevails.